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Update: Outdoor Water Use Banned, Boil Water Advisory in Effect After Bridge Partially Collapses

A footbridge along Swimming River Road has partially collapsed, causing damage to three mains. NJ American Water says 55,000 customers could experience water outage or low pressure.

New Jersey American Water banned outdoor water use and is asking residents of several Monmouth County municipalities to only use water for essential reasons, according to spokesman Richard G. Barnes.

A water main failure around 12:45 p.m. at the Swimming River Reservoir has caused water outages in parts of Holmdel, and could potentially affect up to 55,000 users in the region, said Barnes. 

The mains collapsed at at the company’s Swimming River Water Treatment Plant in Tinton Falls, on the Middletown border. 

The households that can be directly affected are in Middletown, Holmdel, Aberdeen, Highlands, Sea Bright, Rumson, Fair Haven, Little Silver, Oceanport, Shrewsbury, the northern part of Tinton Falls and parts of Long Branch.  

Customers in those areas are being advised to boil water as a precaution for a full minute and let cool before drinking it, said Barnes, adding that is standard procedure whenever water pressure is lost. New Jersey American Water will provide information as to when the advisory is lifted, he said. 

New Jersey American Water and the Monmouth County OEM have established three water distribution locations where customers may go to receive bottled water. The locations are open 7 a.m. to 7 p.m. on Saturday:

  • Middletown High School North, 63 Tindall Road, Middletown 
  • Middletown High School South, 900 Nut Swamp Road, Middletown 
  • Wolf Hill Park, 3 Crescent Place, Oceanport

 

Brookdale Community College's Lincroft campus closed at 2 p.m. Friday, and a message on their Facebook page says it "will remain closed until further notice."

Holmdel Police say as many as 3,000 people could be without water in southern Holmdel on Friday afternoon. One of them, Kim Casola of Holmdel, said she saw helicopters, numerous police officers and a diving team in the water at the site of the broken footbridge. "The entire mid-section of pipes are like crumpled debris in the water below," she said. Mobile command centers from Middletown Township Police and the Monmouth County Office of Emergency Management are set up alongside the reservoir. 

NJ American Water is asking customers in the towns it serves to conserve water inside and outside their homes while the company works on temporary measures to alleviate the situtation. They have issued Code Red alerts to affected users and township OEMs. Non-essential use, including the use of outdoor sprinklers, is discouraged. 

Shortly after 3 p.m. Oceanport's OEM issued a phone alert to residents. This message is listed on the borough web site: "6/29/12 NJ American Water is reporting a disruption in the delivery system supplying Oceanport and the surrounding area with water. Please refrain from any unnecessary water use until further notice."

Neighboring Marlboro Township is not affected, as it is serviced by Gordon's Corner Water and the Municipal Water Authority. Hazlet Township is served by Shorelands Water at this time of year. 

New Jersey American Water  recommends the following steps: 
•        Throw away uncooked food or beverages or ice cubes if made with tap water during the day of the advisory; 
•        Keep boiled water in the refrigerator for drinking; 
•        Rinse hand-washed dishes for a minute in diluted bleach (one tablespoon of household bleach per gallon of tap water) or clean your dishes in a dishwasher using the hot wash cycle and dry cycle.   
•        Do not swallow water while you are showering or bathing; 
•        Provide pets with boiled water after cooling; 
•        Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms; 
•        Use only boiled water to treat minor injuries. 

TCantwell June 30, 2012 at 03:24 pm
Why was the sprinkle system on at the soccer fields last evening in Tinton Falls when the town sent out an alert about nonessential use of water?
Cathy Weber June 30, 2012 at 03:36 pm
I went to Middletown North and got a gallon jug of water. They have tanks set up and you can bring your empty containers and refill
ChristineBalint June 30, 2012 at 03:52 pm
Aren't portions of Aberdeen sharing the Matawan water supply?
Mark Stewart June 30, 2012 at 04:10 pm
When we are a couple of days late with our $40 water bill, we get harassing reminder calls every few hours. Here's an idea: Fire those people (who probably are being employed at min. wage without benefits) and spend that money on basic infrastructure like—oh, I don't know—water mains you can SEE need to be maintained better. If American Water can't live up to its name, how about just calling itself Water? Wait, I suppose that would be false advertising.
Jeff Gollin June 30, 2012 at 04:23 pm
The updated article states that the problem first occurred at 12:45 pm yesterday.
We received our first reverse 911 call from Holmdel at about 7:45 pm. The time-lag meant that we used ice cubes and made coffee with potentially tainted water. I understand "the fog of war", but in a potential public health crisis, the Town has to do a better job of getting the word out faster.
Stephanie Faulkner June 30, 2012 at 05:43 pm
Costco in Hazlet has a lot of bottled water still at 1 PM.
Jeff Gollin June 30, 2012 at 05:56 pm
UPDATE - Shorelands - by robo call to us and per their website advises that they have no "boil alert" because they're using an independent treatment facility separate from JAWC. But County-wide water usage restrictions will still apply to Shoreland customers.
I live in Northern Holmdel. Though I remain a bit leery of drinking the tap water (it's part of my DNA), it looks like we're off the hook boiling-wise.
Sue Willer June 30, 2012 at 05:58 pm
A little perspective on the issue:
http://www.nytimes.com/2010/03/15/us/15water.html?pagewanted=all
Jacklyn Corley (Editor) June 30, 2012 at 06:07 pm
Hi Jeff,
We followed through on your suggestion to check in on area grocers. Here's who has water and who doesn't: http://holmdel-hazlet.patch.com/articles/finding-bottled-water-in-monmouth-county Restaurants are included in county's boil water advisory for 22 towns. I don't have information on the length of time restrictions will be in place at this time, but will provide that information as soon as we do. Patch has a reporter covering Gov. Christie's press conference this afternoon and if an information on a timeline is given there, we will let you know.
Jacklyn Corley (Editor) June 30, 2012 at 06:20 pm
Thanks, Jeff. Shorelands customers are indeed not under the boil water alert but do have to comply with the emergency order not to use water outdoors: http://holmdel-hazlet.patch.com/articles/shorelands-providing-water-to-njaw
Partyoffive June 30, 2012 at 06:23 pm
This a reply to RCPhotos comment above with some additional info. Contaminated water does not in and of itself damage the system. The cause for the boil water alert is is the open/broken pipe. When water leaves the treatment plant it has been disinfected and is potable. There is residual chlorine in the system to kill any bacteria that may inadvertently enter the line. When a pipe is broken, standard procedure mandates that water be boiled. The concern from an open line water break is Cryptosporidium and Giardia. Both of these bacteria if ingested will cause stomach/intestinal distress and can be dangerous. Both of these bacteria are killed when water is boiled. Because this was an elevated open pipe break the likelihood of Crypto and Giardia entering the line is much less then if the pipes were laying in dirt and brackish water. The boil water alert is precautionary and standard. Dishes washed in the dishwater and heat dried will be fine. Laundry washed and dried in the dryer will be fine. Showering is also fine. Anything that goes in your mouth use bottled or boiled water. When the repair is fixed I expect there will be air in the pipes and we may need to just "run the water" a bit to clear any sediment.
Partyoffive June 30, 2012 at 06:32 pm
As for the interconnectedness of the water systems and water restrictions: The interconnectedness is done so that essential water service can be maintained in times such as these. Water entities borrow resources from each other. This is all controlled by valves and operators. The water restrictions are in place to maintain existing pressure and because other water entities don't really want to have to water NJAW lawns etc (and rightfully so).I feel it's much less inconvenient to have to boil water then to not have any water service at all.This won't last forever - so in the meantime please let's check on our elderly neighbors and make sure they are okay; they might not understand or have heard about all of the restrictions.
mr sandyhook June 30, 2012 at 07:03 pm
They should have fixed it before installing all new pipe in lincroft! Wonder how they are going to compesate everyone affected? Pay our gas bill for having to boil water and our electric bill for running our ac to keep the house cool from boiling all the water?
rod klami June 30, 2012 at 07:49 pm
i just drove by the site at 2:30pm saturday and there were 4 guys working on some new piping .... that's right 4 guys... think some new management is in order after this one... maybe some upper level early retirements would be appropriate .... drive by and you can see for yourself the urgency... come on guys ...put a better show for your customers... maybe some white shirt engineer types walking around would look good for us.... i really think there should be maybe 30 guys doing something at site or maybe shut down swimming river road so we can't see what is going on.... oh another thing i stopped by high school south for the free water and its a model of efficency....6 to 8 people taking car after car in and out in 3 minutes.... maybe they have the work force reversed !!!!!!!
Itchy Foot Moe June 30, 2012 at 11:15 pm
You must have missed the huge signs they put out in front of the park that say "WELL WATER IN USE"
Jennifer July 1, 2012 at 03:47 am
I went to mcdonalds in aberdeentoday and they were handing out cans of soda instead of using the fountain.
Mrs L July 1, 2012 at 03:52 am
That bridge was in terrible condition. I noticed a few days ago that the railings were mangled and sticking straight up in the air! I am sure it was becase of Hurricane Irene and maybe even that earthquake last year. I recall thinking as I drove by- I could not believe that it was not repaired. Sad state of affairs we are in. Before we all go looking for our reidiculous $27 tax breaks ala CC maybe our govt had better start taking care of the infrastructures or at least be hounding companies that are supposed to be maintaining them. Mondays legislative meeting better get our politicians starting to cooperate and get on with looking out for us- NJ citizens! Stop the showboating. Now is the time for all elected men and women to lead. Who cares about mergers and tenure DO YOUR JOBS!
Jennifer July 1, 2012 at 03:53 am
So true
Dr. P. July 1, 2012 at 05:48 am
It's easy for people to get confused in situations like this because there are several things going on at once.
We can't blame NJAW for 'ignoring' damage that Irene may have caused, because they did hire a consultant to inspect it after Irene. Maybe there was corrosion or rot or vandalism after that, or maybe their consultant just wasn't very good, but whatever the reason, neglect of Irene by NJAW wasn't it.
Dr. P. July 1, 2012 at 05:49 am
It's easy to mix up the water restriction order with the boil-water order, too, because they're not well explained either.
Before the break the treatment plant was pumping out probably 35 - 45 million gallons of water per day. The break shut them down. So where do their customers get their water now? From neighboring utilities, through interconnecting valves with NJAW. But there's no way they can make up the difference unless all their customers conserve too. Thus, the whole county, even people who think they're completely separate from NJAW, needs to conserve, for the sake of hospitals, firefighting, day-care centers, etc. in the whole area. It has nothing to do with their water's safety, just the overall supply shortage. The Boil-Water order comes about when the water pressure drops in your neighborhood supply pipes. Without inside pressure, ground water around the underground pipes could seep in, and bring harmful bacteria with it. You can kill off this bacteria, if it happens to be present, by boiling your water (if you have any, of course). Since you can't tell just by looking at the water whether these bacteria are present, it's prudent to put out a Boil Water order to any neighborhood that experienced low pressure. This wouldn't affect the neighboring communities like the Conservation order would, because they didn't get the low-pressure event.
Dr. P. July 1, 2012 at 06:00 am
As long as we're still at it, just one more point - we can't tell how hard NJAW is working on getting this going, because we don't know where the work is taking place. Counting the number of people walking around Swimming River Road probably isn't a real good measure. The first task will be to get temporary pipes and pumps installed somewhere, to feed the treatment plant with reservoir water again. That could be happening at an entirely different location from where the break happened. We may not see activity at the break until they get permanent replacement pipes in from who knows where, and fix the supporting bridge as well. For my money, I would rather see them focus on the immediate need of bringing the water supply back up a.s.a.p. and do the permanent repair after we've all got our showers and toilets back.
Mel Cannarozzo July 1, 2012 at 06:53 am
Got a call today around 3 pm, holmder. I wasnt home what was it about?
Anthony T. July 1, 2012 at 11:03 am
I don't know if Aberdeen uses robocalling, but perhaps it needs to be more persistent. I was home maybe an hour and a half yesterday and heard nothing. Phone never rang. These days not everyone works a 9-5 Monday to Friday, they need to keep that in mind.
Chelsea Naso (Editor) July 1, 2012 at 11:31 am
@Anthony T. -
Both Matawan and Aberdeen offer a reverse 911 emergency notification system, but you have to give them your phone number. Numbers are populated from the phone book also, but this is more effective in terms of making sure all numbers are correct and current. Here's how to sign up: http://patch.com/A-vF54 I personally chose to sign up with my cell phone number. I received a call on Friday. I also chose to sign up in both towns, since I live on the border.
Peter W Bennett July 1, 2012 at 12:16 pm
Have at it:
http://www.amwater.com/forms/cr-feedback.aspx
Anthony T. July 1, 2012 at 03:05 pm
Thank you, I was unaware one had to sign up for this or even that a sign up existed.
Diana Noble July 1, 2012 at 04:49 pm
Aberdeen - Matawan CERT team members were invited to sign up for shifts handing out water at Middletown High School North. When I arrived there yesterday there were volunteers from the Middletown community, other community CERT volunteers, and several employees from NJ American Water company. These were wonderful people. We simply handed out cases of water into open car windows and kept the line moving. Most of the water I gave out was contributed by Shop Rite, but I noticed other boxes with jugs of water, as well as the large water distribution trucks another reader mentioned. The heads of households, families, neighbors and friends driving through for their water were gracious and thankful.
With the storms that hit last night from the east coast into Ohio, the new day brings with it many more challenges of rain, fire, heat and humidity. A wonderful woman I know from church is still trying to reach her son, whose neighborhood is cut off from all land and wireless communications. I suspect that the good folks of Monmouth County appreciate quite well that things could be much worse. I thank God for the blessings of community, and the generosity that begets generosity. My prayers are with our communities both local and to the south Jersey shore, whose fuller needs will only be revealed as we get more eyes on the ground.
Peter W Bennett July 1, 2012 at 05:35 pm
Just picked up my water.
Going back tomorrow and the next day and ...
JosephGhabourLaw July 2, 2012 at 01:50 pm
Indeed, social media beat all the town robo calls. We had an employee from Belmar get a robo call at 6:30 pm on Friday -- that their water was fine. All the the early notifications didn't mention what towns were covered, and frankly in our busy lives not all of us know the name of our water company.
That parkway notification -- with no towns listed -- simply added to the panic.
Monica July 2, 2012 at 08:22 pm
KEANSBURG:
According to their website, http://www.keansburgboro.com/, Keansburg is not affected by the water ban... I copied the info off their page... AN IMPORTANT MESSAGE ABOUT YOUR WATER QUALITY UPDATED June 30, 2012 Keansburg IS NOT effected by the NJAmerican Water Company water main failure. Keansburg's water supply is from the Borough Wells which are NOT effected by the water emergency and restrictions being experienced in neighboring communites. Keansburg residents DO NOT have to boil water at this time.

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