Community Corner

Bayshore Takes Extra Step to Help Patients Heal

Concierge Care services are now being offered at Bayshore Community Hospital.

is making admitted patients feel more like they are on vacation than at a hospital with their new Concierge Care services.

Although the service has only been available for a few months, the Bayshore Concierge staff has already fulfilled hundreds of requests for their patients. From haircuts and massages, to dog walking and lawn services, to even finishing your Holiday shopping, Concierge Care will find any item or service for anyone staying in their hospital.

“Since most hospital stays come without warning, we take care of any kind of non-medical services our patient’s want that will help them get better,” explained Annamarie Lombardo, Manager of Guest Relations and Volunteer Services at Bayshore Community Hospital. “If you are relaxed mentally, and physically, you will recover faster.”

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The service is offered through Meridian Health Hospitals and began at Meridian’s Riverview Medical Center in February 2009. The service spread to its sister hospital, Bayshore Community Hospital, in Feb. 29 of this year and allows patients to focus on their recovery instead of their to-do list piling up at home.

“Patients have been surprised at what our services can do for them, they have compared it to going to a spa,” said Lombardo.

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According to Barbra McEnvoy of On-site Concierge at Bayshore, items or services (like a haircut) are the only cost patients will see from this service. The actual legwork of getting each specific item or service is free.

“It makes life easier for our patients because people don’t have time to be sick,” said McEnvoy.

Upon arrival at Bayshore Community Hospital, newly admitted patients each receive a menu of services and examples of items that patients can ask for from Concierge.  Services and items for purchase are also available for guests who are visiting patients.

Concierge Care runs seven days a week from 10 a.m. until 8 p.m. For more information about Concierge Care visit the hospital's Web site.


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